FREE SHIPPING ON ORDERS OVER $70 CAD - CANADA and U.S. WIDE!
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Shipping & Returns

We offer FREE SHIPPING in Canada on all orders over $70! 
(before taxes and shipping fees excluded)

SHIPPING

RETURNS



SHIPPING WITHIN CANADA

FREE SHIPPING:
Minimum order of $70 after sales or discounts and before taxes.
This does not apply to delivery addresses in remote areas.
Orders are shipped with Canada Post expedited services.

SHIPPING RATES:
We usually apply a flat rate shipping: $10.00 before taxes. But for some items and destinations shipping fees are calculated in the shipping cart for orders under $70 based on Canada Post rates.
Most of our orders are shipped with Canada Post expedited services, are insured and have a tracking number.
However flat and light items up to 500 grams may be shipped with letter mail for $5 (no tracking number provided), it's really rare that Canada Post may lose a shipment, but for not tracked shipments Better Baby Bums is not held responsible for any lost items, however we still advise you to contact us in order to find a solution.

DISPOSABLE DIAPERS CASES:
Disposable diapers cases are considered oversized items but free shipping within Canada is available. They are usually sold in pack of 4, 5 or 6 of about 180 count diapers. The shipping fee for a case of Abena Bambo Natural diapers to remote areas may not be free, please check with us before placing your order. All our natural disposable diapers cases are shipped from the warehouse in Vancouver or Toronto, expect between 2 to 5 days for delivery.

LOST SHIPMENT:
If your order has been shipped with a lettermail, Better Baby Bums is not held responsible, however we advise you to contact us in order to find a solution.
If your order has been shipped with the Expedited Service, we advise you to contact Canada Post as soon as possible providing them with your tracking number but also contact us as well to assist you in finding the quickest solution.

REMOTE AREAS:
For Northwest Territories, Yukon, Nunavut and other remote areas there may be a shipping surcharge. You will be contacted by email once your order has been placed with the total shipping fee amount. Feel free to contact us before ordering in order to have an estimation of your shipping charges if you live in a remote area.

ALBERTA

BRITISH COLUMBIA

MANITOBA

NEW BRUNSWICK

ONTARIO

QUÉBEC

SASKATCHEWAN

T0A

V0A to V0G

R0B

E1J

K0J

G0A

S0A to S0P

T0E to T0H

V0J to V0L

R8A to R9A

E4A to E9H

P0A to P0G

G0C to G0Z

 

T0P

V0S

 

 

P0H to P0X

G3H

 

T0V

V0T to V0V

 

 

P0Y

G3L to G4A

 

T1G

V0W

 

 

P1A to P6C

G4T

 

T1M

 

 

 

P7A to P9N

G5X

 

T7A to T7V

 

 

 

 

G7N

 

T8L

 

 

 

 

G8G

 

T8S to T8X

 

 

 

 

J0M

 

T9H to T9K

 

 

 

 

 

 

 

INCORRECT SHIPPING ADDRESSES:
We advise our customers to verify that the shipping address entered is correct and completed.
Better Baby Bums will not be held responsible for the returning shipping fees. If the parcel is returned to us, the returning shipping rate will be applied.

ORDER CANCELLATION:
An order can't be canceled if already shipped. Must ask for a return authorization once product delivered.

SHIPPING PACKAGES AND BOXES:
We care about the Earth and about the nature. You may receive your order in a box already used as long as it is still in its good condition.

SHIPPING TO THE U.S.A

All our prices are in CAD. 

Shipping rates are calculated at the shopping cart and vary with Canada Post.

Large orders of Bambo diapers may have additional shipping charges. Please contact us first before ordering to determine costs.
All our parcels are insured up to $100.
The customer is responsible for any duty or brokerage fees. 
Feel free to contact us before ordering in order to have an estimation of your shipping charges.

SHIPPING TO ANOTHER COUNTRY

We ship internationally. You may need to contact us before placing your order to have an estimation of your shipping charges.

RETURNS

14-DAY RETURN POLICY:
All items must be returned unopened with all its accessories, in its original packaging and in resalable condition within the 14 days after the purchase date. Better Baby Bums holds the right for some exceptions.
Returns are not accepted for: lotions, creams, shampoos, conditioners, lip balms, roll-ons, sprays, liquid soaps, baby teethers, hair brushes and all other items where the hygienic status can't be verified.

EXCHANGE and REFUNDS:
All our sale and discounted items are final price, no exchange and no refunds available.
No exchange and no refunds for opened, washed, wearable and used products.
We assure to verify and control the item before shipping and we assure to well protect our item in order to not be damaged during the transportation, however if you receive the item broken or opened we advise you to contact us.
We reserve the right to refuse an exchange or a refund if the item is not returned in a resalable condition.
All refunds are issued by the same method of purchase.
The initial shipping charges, the return shipping charges and the restocking fees are not refunded.
Better Baby Bums is not responsible for any stolen or damaged items during the return.

RETURN REQUIRED:
Please contact us by email, we will issue you a return merchandise authorization (RMA) with all the instructions for your return.

RESTOCKING FEES:
There is a 5% restocking fee applied on the amount paid minus the shipping fees.

RETURN SHIPPING CHARGE:
The customer is responsible to return the item at his own charges. If requested a return shipping label can be issued at the charges of the client. Please note that the return shipping rate may be different from the initial shipping charge paid when the order was placed.